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Frequently Asked Questions

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Credit Requirements
How do I qualify for a Credit Account?
How much will I be approved for?
How can I be denied a line of credit?
What forms of Identification do you accept?
Orders & Shipping
What happens if I misplace my jewelry purchase invoice?
How can I see when my jewelry items will arrive?
Can I return Prestigio Jewelers purchases?
How long do I have to make an exchange?
If I need to exchange my jewelry, will you refund the shipping costs?
If I need to exchange my jewelry, will you refund the sizing charges?
How long do I have to make an upgrade?
Does my warranty from my old jewelry carry over to my new jewelry when I make an upgrade?
What jewelry is ineligible for upgrade?
Payment Options
Can I view my purchase & payment history on your website?
Can I make my Prestigio Jewelers payment on your website?
Can I change my Prestigio Jewelers payment date?
Can I change my automatic payment information?
Can I make a one-time payment to catch up or pay ahead on my payments?
What forms of payment do you accept for a credit account?
What forms of payment do you accept for Pay In Full (non-financed purchases)?
Cleaning, Maintenance & Repair
How long do repairs typically take?
Can I bring in my outside jewelry into your store locations for repair?
How long will my warranty inspection take?
Jewelry & Services
Are all your diamonds certified?
I found a piece of jewelry I really like, but I want it in a different metal color or type. Can you do that?
I found a piece of jewelry on another website, can you make it for me?
Can you use the metal and/or gemstones from my ring to create a new design?
My jewelry turned my skin black/green. Why does this happen?
Gold Buying
Do you buy gold and unwanted jewelry?
Store Info
Where are your stores located?
How do I check the availability of an item at my local store?


Any questions or concerns you can visit your local store location or call customer service at: (209) 400-8864. 9:00 A.M. - 5:00 P.M. PST

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